Course Overview

Master the art of Negotiation and Conflict Resolution with our comprehensive course at TBC.

Whether you’re a manager seeking to improve team dynamics, a business professional aiming to negotiate better deals, or anyone looking to strengthen their conflict resolution skills, this course is designed for you.

Our ‘Negotiation and Conflict Resolution’ course covers essential techniques for effective negotiation, strategies for managing and resolving conflicts, and practical applications in various professional scenarios. You’ll gain the skills needed to navigate complex situations with confidence and poise.

Completing this course not only sharpens your interpersonal skills but also makes you a valuable asset to any organization. Imagine leading successful negotiations and resolving conflicts efficiently, contributing to a more harmonious and productive work environment.

By submitting this form, I consent to the use of my contact information as described in the Terms of Use and Privacy Policy.

Course Breakdown

By the end of this course, you will be able to:

  1. Describe conflict, analyze its consequences, and evaluate the diverse strategies applicable for its resolution.
  2. Apply conflict resolution theory to both personal and professional instances of conflict, demonstrating its relevance and implications.
  3. Demonstrate communication skills essential for proficiently handling conflict scenarios, integrating them into practical conflict management.
  4. Evaluate and apply a range of negotiation techniques, recognizing their effectiveness in resolving conflicts.
  5. Organize and execute preparations for a negotiation session, considering various factors and strategies for optimal outcomes.
  6. Analyze and engage in mediation as a method for managing conflicts, assessing its efficacy and actively participating in the process.
  7. Critique arbitration within the framework of conflict management, examining its principles and assessing its suitability in different contexts.
  8. Investigate diverse conflict resolution methods, comparing their advantages and limitations to determine optimal approaches.
  • Delve into the intricate world of conflict: its profound impact, dynamic nature, and the many different approaches for resolution.
  • From dissecting personal squabbles to navigating workplace tensions, conflict theory illuminates the underlying motives and repercussions.
  • Embark on a journey of skillful conflict management, honing communication prowess, mastering negotiation strategies, and embracing mediation and arbitration techniques, where meticulous preparation and active engagement pave the path to harmonious resolutions.
  • Embrace the principles of early conflict resolution by acknowledging conflicts and taking proactive control over responses.
  • Utilize the resolution framework for difficult conversations across its two stages and effectively manage resolutions, including soft mediation assignments, to foster a culture of conflict resolution.
  • Empower yourself with conflict resolution tools in everyday situations and implement a safety net strategy when informal conflict resolution methods fall short.
  • Explore the dynamics of disputes and the role of third-party intervention in conflict resolution.
  • Identify dispute scenarios and outline the array of approaches for resolution.
  • Differentiate between arbitration and mediation while summarizing managerial strategies for addressing conflicts among subordinates or peers.
  • Discover the nuances of gender disparities in negotiation strategies and treatment, as you craft ingenious strategies to navigate and neutralize biases. Dive deep into the fascinating realm of personality traits shaping negotiation dynamics and uncover how diverse abilities empower negotiators.
  • Plus, prepare for an intriguing journey through the realms of perception, cognitive biases, and the captivating influence of mood and emotion in negotiation interactions.
  • Explore negotiation’s omnipresence in daily interactions and its interplay with cultural diversity.
  • Embrace constructive argumentation, focusing on ideas rather than individuals, and analyze various negotiation approaches, including competitive and integrative strategies.
  • Delve into the seven key elements of principled negotiation and the language of integration, navigating both competitive and integrative phases with finesse.
  • Delve into the complex realm of ethics in negotiation, understanding their significance and application.
  • Explore the ethical questions inherent to negotiation and uncover the motivations behind unethical behavior, while considering the consequences.
  • Equip negotiators with strategies to address and navigate the challenges posed by the other party’s use of deception.