Toronto Business College believes all members of the College community have the right to study or work in an environment that is safe, secure, and supportive. The College expects students, staff, faculty, and visitors to be responsible for conducting themselves in a manner that respects the rights of employees, other students and College property.

In the case of minor concerns, students are encouraged to schedule an appointment with the instructor or relevant staff member directly involved. Typically, these concerns can be resolved effectively through open and honest communication with faculty or staff. Meeting with the instructor or staff member should be the initial step in addressing the concern.

If informal discussions fail to achieve a satisfactory resolution or if the issue is of a more serious nature, the subsequent policy outlines a formal procedure to be followed. Complaints filed under this policy will undergo monitoring and review, facilitating ongoing enhancements to processes and services at the College in support of student learning.

In order to file an official complaint, the student must submit a Student Complaint form to report any type of incident that happened:

• On campus (in the REC Room, the Common Area, the Lounge, the parking lot, etc.)
• In class
• In the Innovation Hub
• Off campus
• While on Co-op or work placement.

Students must provide details of the incident:

1. Describe what happened:

• Identify the specific actions, behaviors and/or words spoken that precipitated the incident.
• Characterize the type of incident (Physical injury, verbal abuse, threatening behavior, verbal threat, written threat, damage to personal/other property.

2. Location of the Incident (attach sketch if possible):

• Outcome (Police called, injury, medical assistance, first aid, emotional shock or distress, legal action initiated)

3. Other Relevant Information:

• Possible contributing factors (Use of drugs or alcohol, possession of a weapon, apparent motive)

4. Relevant events which preceded the incident.

All submissions will be automatically reported to the Director of Student Success, the Director of Quality Assurance, and the Dean’s Office, who will arrange a meeting with the student within two (2) working days of the date of the submitted complaint.

If a complaint is filed against one of the members of the TBC Senior Leadership Team, this member will automatically recuse themselves to guarantee a fair process.

The Student Complaint form is available on the Learning Management System (Moodle).

Where a concern has arisen that cannot be resolved in the above procedure, the student will be asked to sign a Request for a review of the original student complaint form setting out the reasons why the formal procedure was unsatisfactory. The student will submit a copy of the form to the Senior Administrator in charge of the investigation.

The Senior Administrator will form a Student Complaint Committee to investigate the student’s concern and meet again with the student within two (2) working day of the request for a review to discuss resolution. The committee consists of a minimum of 3 people: One from the Academic Department, Student Representative & Campus Administrator.

The student can have another person present with them at all stages. The Committee will report to the student by completing and signing the Student Complaint Form within (5) days of the conclusion of its resolution process. The written report will include a summary of the investigation findings and the committee’s complaint resolution decision including the reasons for arriving at the decision. The student is given the signed copy of the form. A copy of the form will be retained in the student’s academic file and a copy will be placed in the campus Student Complaint Binder, where it will remain for a minimum period of three (3) years.

The Senior Administrator will maintain this binder on site during annual inspections.

If the student is not satisfied with the resolution provided by the College, the student may refer the matter to the Superintendent of private Career Colleges using the following contact information:

Ministry of Training, Colleges, and Universities

77 Wellesley Street West, Box 977

Toronto, ON M7A IN